Complete manual/372/en

Your shared agreement should be about preventing aggressive behavior and not about trying to police how people identify, communicate or present themselves. It's also worth remembering that people who are struggling in a culturally unfamiliar environment can become confrontational more easily than they usually would. There may be many reasons why a participant might be struggling to communicate positively at any given moment. It's key to remain calm and to provide a non-judgmental space for the expression of emotions like anger or frustration. Because of this, a shared agreement should also include some people that will be assigned to receive feedback if any problem takes place. They should be good facilitators or moderators and be calm and patient. We are different; let's celebrate it, even when it's difficult to do!